Prophet

Frequently Asked Questions

Ok, so you're curious what PHA can do for you. While it's true that you're in good hands with our secure connection protocol, it always makes sense to dig into the details. Here are answers to some commonly asked questions.

What am I giving you access to?

You will be granting limited, temporary access to specific aspects of your Home Assistant instance to allow our service to diagnose and potentially resolve your issue. We will clearly outline the permissions requested before you grant access.

How long will you have access to my Home Assistant?

The access granted is typically temporary and will automatically expire after a set period or once the troubleshooting session is complete, whichever comes first. You will also have the ability to revoke access manually at any time.

Is my data secure?

Yes, we take your security and privacy very seriously. All communication is encrypted, and we adhere to strict data protection policies. We only access the information necessary to provide support and do not store your sensitive data long-term.